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DAILY CHECKS DONE BY OUR FACILITY SUPERVISORS |
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Before our site supervisors leave for the day, they check the site to ensure that job functions have been completed. |
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WEEKLY INSPECTIONS |
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Our monthly walk through with our customer is a very vital part of our service and
cleaning program. Together, on a regular basis, our customers and managers
evaluate how their site looks. This information is then transmitted electronically
to our computer system and immediately provided on our website. |
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MONTHLY TRACKING REPORTS |
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Our monthly reports provide an annual history of inspection scores for your sites. This shows at a glance the consistency of your service. |
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WEBSITE ACCESS TO YOUR MONTHLY REPORTS |
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As a customer, you are given login information to access your inspections from
this website. This information is updated on a daily basis so that it is provided
within 24 hours of completion. |
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CUSTOMER COMMUNICATION |
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Frequent communication is also a key element of our Quality Management System
and we make it easy to communicate with us. Using log books, email, two-way radios,
pagers and cell phones, a project manager is always immediately available to handle
your service requests. Another effective way for our customers to have a voice is
through our On-Line Customer Satisfaction Survey, which we use to measure your
quality perceptions of our work. By tracking service issues, we can implement
preventive / corrective measures as soon as possible. |